At 3jlr, we believe that online gaming should always be fun, safe, and within your control. This page outlines the tools, resources, and commitments we have in place to help every Filipino player enjoy 3jlr responsibly — and to get the right support if gambling ever stops being just entertainment.
Responsible gaming is not a footnote in the 3jlr Terms and Conditions — it is a core part of how we operate. We know that most Filipino players who enjoy our JILI slots, live casino tables, bingo, or color prediction games do so purely for entertainment. But we also know that for a small number of people, gambling can become a problem. That's something 3jlr takes seriously.
We have built a set of player tools directly into the 3jlr platform that give you control over how, when, and how much you play. These tools are available to every registered player — you do not need to explain yourself or justify using them. Setting a deposit limit or requesting a cooling-off period is a smart, normal thing to do. We actively encourage it.
3jlr also works alongside PAGCOR's responsible gaming framework, which governs online gaming in the Philippines. Our policies align with the standards set out by PAGCOR for licensed online gaming operators serving Filipino players.
Built into every 3jlr account — use them anytime, no questions asked
Set a maximum amount you can deposit into your 3jlr account per day, per week, or per month. Once your limit is reached, deposits are blocked until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling period to protect against impulsive decisions.
Cap how much you can lose across all 3jlr games in a set period. When your loss limit is hit, gameplay is paused for the remainder of that period. This tool is particularly useful for players who want to enjoy JILI slots or live casino without the risk of chasing losses during a bad run.
Set a session duration limit and 3jlr will display a reminder when your time is up. Extended play sessions can cloud judgment — regular breaks keep gaming fun and help you stay in control. Session timers work across all game types including slots, bingo, and live tables.
Take a short break from 3jlr without permanently closing your account. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account is restricted from gameplay and deposits. This option is ideal if you feel you need a reset without committing to full self-exclusion.
Request a self-exclusion through 3jlr's support team and your account will be suspended for a minimum of 30 days up to permanent closure. During self-exclusion, you will not receive marketing communications from 3jlr. Any attempt to open a new account during a self-exclusion period will result in immediate closure of that account.
3jlr's support team is trained to handle responsible gaming conversations with care and without judgment. If you reach out for help, our agents can activate any protection tool on your behalf, provide information about Philippine gambling support resources, and assist with account closure at any time.
Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental health. Some signs to watch out for:
If you recognize three or more of these signs in yourself — or in someone you know — it may be time to seek help. 3jlr's support team can assist you with account restrictions and point you toward appropriate resources in the Philippines.
Honest answers to these questions can help you assess your current relationship with gambling:
Have you ever tried to win back money you lost gambling, only to end up losing more?
Do you feel guilty or ashamed about how much you gamble or how much you've spent?
Have you ever lied to family members about how much time or money you spend on gambling?
Do you continue gambling even when you know you should stop — or when you've run out of your set budget?
Has gambling ever caused you to miss work, skip family events, or fall behind on important financial commitments?
Do you find yourself thinking about your next gambling session even when you're doing something completely unrelated?
If you answered "yes" to two or more questions, we encourage you to reach out to 3jlr support or contact a gambling support helpline in the Philippines.
Requesting a self-exclusion at 3jlr is straightforward and confidential. Here's how the process works:
Reach out to the 3jlr support team at [email protected]. State clearly that you want to request a self-exclusion or cooling-off period and specify your preferred duration.
Our support agent will verify your identity against the registered account details. This step protects your account from third-party exclusion requests and ensures your request is processed securely.
Once confirmed, your self-exclusion is activated within one (1) hour. Your account will be restricted from gameplay, deposits, and marketing communications for the selected duration.
Any remaining real-money balance in your 3jlr wallet will be returned to your registered GCash, PayMaya, or bank account within three (3) business days of the exclusion request being processed.
Problem gambling is a recognized health condition in the Philippines, and there are resources available to help. 3jlr supports its players in accessing the following:
PAGCOR (Philippine Amusement and Gaming Corporation) operates a responsible gaming program available to all Filipino players. PAGCOR maintains a Player Protection Registry for individuals seeking to self-exclude from all PAGCOR-licensed gaming venues and online platforms.
The Department of Health (DOH) of the Philippines operates mental health programs with centers in Metro Manila, Cebu City, Davao, and other major cities. Gambling disorder treatment is covered under the Philippine Mental Health Act (RA 11036).
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline for Filipinos experiencing mental health difficulties including gambling-related distress. The hotline number is publicly listed by the NCMH on their official Philippine government website.
Important: 3jlr's support team can assist you in identifying the correct contact channels for PAGCOR's Player Protection Registry and the NCMH when you reach out. We keep our responsible gaming guidance current with Philippine regulatory guidance.
Simple habits that keep gaming fun and keep you in control
Decide in advance how much of your entertainment budget — not essential money — you're comfortable spending on 3jlr in a given week. Use the deposit limit tool to enforce it automatically.
Never count on gambling winnings as income. Any win at 3jlr — whether from a JILI jackpot or a live table — is a pleasant surprise, not a financial plan. Withdraw and enjoy your wins rather than immediately reinvesting them.
Step away from the screen regularly — especially during long 3jlr sessions. Use the session timer feature to remind yourself to pause, get water, eat something, and return to gaming with fresh eyes and a clear head.
If you've hit your budget for the day and you're down, close the app and step away. Chasing losses with bigger bets is how recreational gaming turns into a problem. Accept the outcome and come back another day.
Gambling while stressed, upset, or under the influence of alcohol lowers your decision-making ability and increases the risk of impulsive betting. 3jlr is best enjoyed when you're relaxed and in a clear headspace.
If you're worried about your gambling or someone else's, talking to a trusted family member, friend, or health professional is one of the most effective first steps. You don't have to handle it alone — help is available across the Philippines.
3jlr is here for entertainment — for the thrill of a JILI jackpot, the excitement of a live dealer table, or the fun of a bingo win. Use our responsible gaming tools, know your limits, and enjoy everything 3jlr has to offer safely and sustainably.
21+ only. Gambling involves risk. Play responsibly.